Forta Research · Telecommunications & Media
The work of making and serving changes fast.
Careers don’t have to end.
Information and communication ranks among the UK’s most exposed sectors. In telecoms the pressure is on customer service and network operations; in media, on content, production and clerical work.
Sector: Telecommunications & Media (Ofcom) · Illustrative · Methodology v1.3 · 15 July 2026
The issue
Among the most exposed sectors — in both service and creation.
Generative tools reshape content and first-line service quickly, and agentic customer-service deployment compresses contact-centre roles. Both face the reputational sensitivity of automating public-facing and creative work.
Illustrative exposure view
relative automation pressure by role cluster — not a measurement, orientation only
DSIT ranks information & communication among the most exposed UK sectors; sourced figures appear in the sector white paper. Illustrative view.
How we help · The Forta Method
Five stages. One accountability structure.
01 · AUDIT
Board-ready diagnostic
Task-level exposure mapped across the workforce, tiered by pressure and confidence.
02 · VALIDATE
Costed transition plan
Cohorts confirmed with data; eligible funding routes identified and validated; a sequenced plan.
03 · RETRAIN
Funded, AI-native
Reskilling delivered through routes the employer is eligible for, at AI-native cost.
04 · REDEPLOY
Internal first
People moved into higher-value internal roles the organisation is short of.
05 · EVIDENCE
Re-baselined annually
Every material decision documented and traceable; re-baselined as the work moves.
The real cost
Costs of handling it badly
- Severance & settlement exposure
- Employment-tribunal & consultation risk
- Lost institutional & operational knowledge
- Re-hire cost when the capability gap reopens
- ESG, conduct & reputation exposure
Ranges, sourced and dated — never a single settled percentage.
Internal destinations first
- Oversight, orchestration & quality roles
- Rights, standards & compliance
- Complex customer resolution
- Data & AI governance
External placement is a secondary story — cost avoidance and ESG, never the headline.
Evidence boundary
Readiness, not compliance. This supports workforce-transition readiness. It is not legal advice, and not compliance with worker-management AI rules.
Funding is identified, not guaranteed. Forta validates eligible routes; it never implies public funding is automatic.
No outcome claims yet. Forta is pre-reference. This material is illustrative — no client results are represented.
Sourced figures live in the Telecommunications & Media white paper with source, date and scope on every number.
Keep the judgement. Automate the volume, on your terms.
Forta is opening a small founding cohort of regulated UK employers. Founding terms, board-ready output, and accountability from diagnosis to outcome.
White paper · Published
The Second-Most Exposed Sector